Caspero Casino Privacy Policy

At Caspero Casino, we take your privacy and the security of your personal information extremely seriously. This Caspero Casino privacy policy explains in plain language exactly what user data we collect, why we collect it, how we use it, who we share it with, and what rights you have as an Australian player. Our approach to data protection is shaped by the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable — the European Union's General Data Protection Regulation (GDPR). By creating an account or using any services available at caspero-casinos.org, you acknowledge that you have read and understood this policy. We encourage you to read every section carefully so you can make informed decisions about your personal data.

1. Identity of the Data Controller

Caspero Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal information, this company acts as the data controller for all user data processed through the website caspero-casinos.org. Our Data Protection Officer (DPO) can be contacted directly for any privacy-related queries:

• Email: [email protected]
• Postal address: Data Protection Officer, Caspero Casino, Curaçao
• Support email: [email protected]

We are committed to responding to all privacy rights requests within a reasonable timeframe consistent with Australian and applicable international law.

2. Personal Data We Collect

Caspero Casino collects a range of personal data to provide you with a safe, legal, and enjoyable gaming experience. The categories of personal information we gather include:

2.1 Identification Data

• Full legal name
• Date of birth
• Nationality and country of residence
• Government-issued photo ID (passport, driver's licence)
• Proof of address (utility bills, bank statements)

2.2 Contact Data

• Email address
• Phone number
• Residential address

2.3 Financial Data

• Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
• Transaction history (deposits, withdrawals, bonus activity)
• Source of funds documentation (where required by KYC/AML processes)

2.4 Gaming Activity Data

• Game sessions, bets placed, wins and losses
• Bonus and promotion usage
• VIP level and cashback history
• Responsible gambling settings (limits, cooling-off periods, self-exclusion status)

2.5 Technical Data

• IP address and geolocation
• Browser type and version
• Device type and operating system
• Login timestamps and session durations

2.6 Communication Data

• Records of live chat conversations with our 24/7 support team
• Emails sent to and received from [email protected]
• Marketing preferences and opt-in/opt-out records

2.7 Sensitive Data

In limited circumstances, Caspero Casino may process sensitive categories of personal data — for example, information relating to problem gambling self-assessments or health-related responsible gambling interventions. Such data is handled with the highest level of confidentiality and is processed only where strictly necessary and with your explicit consent or where required by law.

2.8 Data from Third Parties

We may receive personal information about you from third-party identity verification services, fraud prevention agencies, payment processors, and affiliate marketing partners, always in compliance with applicable data protection laws.

3. Methods of Data Collection

Caspero Casino collects your user data through the following means:

1. Registration and account forms — when you sign up and complete your profile
2. KYC verification submissions — documents you upload to verify your identity
3. Transaction processing — automatically when you deposit or withdraw funds
4. Gameplay interactions — data generated by your activity across our 4,000+ game catalogue
5. Cookies and tracking technologies — automatically via your browser or device (see Section 6)
6. Customer support interactions — during live chat or email exchanges
7. Third-party sources — identity checkers, fraud databases, and affiliate networks

4. Purposes and Legal Basis for Data Processing

The data processing activities carried out by Caspero Casino are grounded in clear and legitimate purposes. The table below summarises each processing purpose and its corresponding legal basis:

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal. Where we rely on legitimate interests, we have assessed that those interests do not override your fundamental rights and freedoms.

5. Data Security Measures

Caspero Casino data security is built on industry-leading technical and organisational safeguards. We understand that information security is not optional — it is a fundamental obligation to every player who trusts us with their personal data. Our key security measures include:

• 256-bit SSL/TLS encryption across all pages and data transmissions
• Data encryption at rest for stored personal and financial information
• Firewalls and intrusion detection systems monitoring all network traffic
• Multi-factor authentication options for player accounts
• Regular penetration testing and independent security audits
• RNG certification by accredited independent laboratories ensuring fair play
• Strict internal access controls — staff can only access data on a need-to-know basis
• Mandatory KYC verification before the first withdrawal, protecting both players and the platform

Despite our robust measures, no system is entirely impenetrable. In the unlikely event of a data security breach that poses a risk to your rights and freedoms, we will notify you and, where required, the relevant supervisory authority, in accordance with our legal obligations.

6. Caspero Casino Cookie Policy

The Caspero Casino cookie policy governs how we use cookies and similar tracking technologies on caspero-casinos.org. Cookies are small text files placed on your device that help us operate the website efficiently, understand how players interact with our platform, and deliver relevant content. Our cookie policy categorises cookies as follows:

6.1 Essential Cookies

These cookies are strictly necessary for the website to function. They enable core features such as account login, session management, and security controls. You cannot opt out of essential cookies without impairing website functionality.

6.2 Analytical Cookies

Analytical cookies help us understand how players navigate Caspero Casino, which pages are most popular, and where technical issues occur. This data is used in aggregate form to improve the player experience. Tools such as Google Analytics may be used, subject to their own privacy terms.

6.3 Functional Cookies

Functional cookies remember your preferences — such as language settings, preferred payment methods, and display options — so you don't have to re-enter them each visit. These enhance convenience without collecting sensitive personal information.

6.4 Marketing Cookies

Marketing cookies track your browsing behaviour to deliver personalised promotions and advertisements relevant to your interests. These may be placed by Caspero Casino or trusted third-party advertising partners. You may opt out of marketing cookies at any time via your browser settings or our cookie preference centre.

6.5 Managing Your Cookie Preferences

You can control cookies through your browser settings — most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the performance and functionality of caspero-casinos.org. For more detailed guidance, visit www.allaboutcookies.org.

7. Sharing Your Personal Data with Third Parties

Caspero Casino does not sell your personal data to third parties. However, we do share necessary user data with carefully selected third parties in the following circumstances:

7.1 Payment Providers

To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share relevant financial and identity data with our payment processing partners. All such partners are contractually bound to maintain confidentiality and comply with applicable data protection standards.

7.2 Regulatory and Legal Authorities

We may disclose personal information to regulatory bodies, law enforcement agencies, or courts where required by law — including for AML/CTF (Anti-Money Laundering and Counter-Terrorism Financing) compliance, fraud investigation, or in response to lawful legal proceedings.

7.3 Identity Verification and KYC Partners

Third-party KYC providers assist us in verifying your identity before your first withdrawal is processed. These partners process only the minimum personal data necessary to complete verification checks.

7.4 Technology and Analytics Partners

Game providers from our catalogue of 50+ studios (including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, and others) and analytics platforms may receive anonymised or pseudonymised user data to support game delivery and platform optimisation.

7.5 Affiliate and Marketing Partners

With your consent, affiliate marketing partners may receive limited data to attribute referrals correctly. All such sharing is governed by strict data processing agreements ensuring data security and confidentiality.

8. International Data Transfers

As Caspero Casino operates internationally, your personal data may be transferred to and processed in countries outside Australia — including within the European Economic Area (EEA) and Curaçao. Where such transfers occur, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by relevant authorities
• Transfers to countries recognised as providing an adequate level of data protection
• Binding corporate rules where applicable
• Your explicit consent, where required

All international transfers of personal information are conducted in compliance with APP 8 of the Australian Privacy Act 1988 and any applicable GDPR provisions.

9. Data Retention Periods

Caspero Casino data storage practices are designed to retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Our general retention guidelines are as follows:

Once the applicable data storage period expires, your personal data is securely deleted or anonymised in a manner that prevents re-identification. We review our retention schedules regularly to ensure compliance with evolving legal requirements.

10. Your Privacy Rights

Australian players have meaningful privacy rights under the Australian Privacy Act 1988. Caspero Casino respects and upholds these rights in full. Where GDPR also applies, additional protections are extended to eligible players. Your privacy rights include:

10.1 Right of Access

You have the right to request a copy of the personal data Caspero Casino holds about you. We will respond to such requests within 30 days of receipt. Requests can be submitted to [email protected].

10.2 Right to Correction

If any personal information we hold about you is inaccurate, out of date, or incomplete, you have the right to request that we correct it. We will action legitimate correction requests promptly.

10.3 Right to Deletion (Right to be Forgotten)

You may request that Caspero Casino delete your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw your consent and there is no overriding legal basis for continued processing. Note that certain data must be retained for regulatory compliance reasons even after an account closure request.

10.4 Right to Restriction of Processing

You have the right to request that we limit how we process your user data in certain circumstances — for example, while the accuracy of the data is being disputed or while an objection is being considered.

10.5 Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may request a structured, machine-readable copy of your personal data to transfer to another service provider.

10.6 Right to Object

You have the right to object to the processing of your personal information where we rely on legitimate interests as the legal basis, or where your data is used for direct marketing purposes. Upon receipt of a valid objection, we will cease the relevant data processing unless we can demonstrate compelling legitimate grounds.

10.7 Right to Withdraw Consent

Where Caspero Casino processes your personal data on the basis of your consent (e.g., for marketing emails or non-essential cookies), you may withdraw that consent at any time by contacting us at [email protected] or by updating your account preferences. Withdrawal does not affect the legality of any processing that occurred prior to withdrawal.

10.8 Rights Related to Automated Decision-Making

If Caspero Casino makes decisions about you solely by automated means — including profiling — that produce significant legal or similarly significant effects, you have the right to request human review of that decision.

11. Responsible Gambling and Data Privacy

Our responsible gambling tools — including deposit limits, bet limits, loss limits, session limits, cooling-off periods (24h, 48h, 7 days, 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanent) — necessarily involve the processing of personal data. Caspero Casino treats all responsible gambling data with the utmost confidentiality. This information is used exclusively to protect player welfare and is not shared with third parties for commercial purposes. Where self-exclusion is requested, we implement technical controls to prevent re-registration and share relevant data with third-party self-exclusion databases as required by our licensing obligations.

12. Children's Privacy

Caspero Casino strictly prohibits access to its services by persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

13. Supervisory Authority — OAIC

Australian players who believe their privacy rights have been breached have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC is Australia's national regulator for data protection and privacy. We strongly encourage you to contact us first so we can attempt to resolve any concern directly and promptly.

• OAIC website: www.oaic.gov.au
• OAIC phone: 1300 363 992
• Caspero Casino DPO email: [email protected]

If you are located in the EEA, you may also lodge a complaint with your local data protection supervisory authority.

14. Links to Third-Party Websites

Caspero Casino may contain links to external websites operated by third parties. This privacy policy applies only to caspero-casinos.org and does not extend to any third-party sites. We encourage you to review the privacy policy of any external site you visit, as we have no control over their data collection or data processing practices.

15. Changes to This Privacy Policy

We may update this Caspero Casino privacy policy from time to time to reflect changes in law, our business practices, or player feedback. When we make material changes, we will notify you via email (to the address registered to your account) and/or by displaying a prominent notice on caspero-casinos.org. The date of the most recent revision will always be clearly indicated at the top of this page. Continued use of our services following notification of changes constitutes your acceptance of the updated privacy policy.

16. Frequently Asked Questions — Caspero Casino Privacy

What personal data does Caspero Casino collect from Australian players?

Caspero Casino data collection encompasses identification details, contact information, financial transaction data, gaming activity records, technical data such as IP addresses, and communication logs. Full details are provided in Section 2 of this privacy policy.

How does Caspero Casino protect my personal information?

Caspero Casino employs 256-bit SSL/TLS encryption, firewalls, intrusion detection, multi-factor authentication, and strict internal access controls to ensure robust data security and information security at all times. Our systems are independently tested and certified to the highest industry standards.

What is the Caspero Casino cookie policy?

The Caspero Casino cookie policy (Section 6) explains how we use essential, analytical, functional, and marketing cookies. You can manage your cookie preferences through your browser settings or our on-site preference centre. Non-essential cookies require your consent before being activated.

Can I request deletion of my personal data?

Yes. Under your privacy rights, you may request the deletion of your personal data where no overriding legal obligation requires us to retain it. Submit your request to [email protected]. Note that regulatory obligations (e.g., AML) may require us to retain certain records for defined periods even after account closure.

How long does Caspero Casino store my data?

Caspero Casino data storage periods vary by data type. Financial records are retained for 7 years for regulatory compliance, while gaming logs are kept for 3 to 5 years. Full retention periods are listed in Section 9 of this privacy policy.

Who can I contact about a privacy concern at Caspero Casino?

For any concern relating to Caspero Casino privacy, personal data, or data protection, contact our Data Protection Officer at [email protected]. If you are not satisfied with our response, you may escalate your complaint to the OAIC at www.oaic.gov.au.

Does Caspero Casino share my data with third parties?

Caspero Casino does not sell your personal information. We share user data only with payment processors, KYC providers, regulatory authorities, and selected technology partners — always under strict contractual confidentiality obligations and in line with this data protection policy.

This Caspero Casino privacy policy was last reviewed and updated in 2025. We are committed to maintaining the highest standards of data protection, information security, and respect for your privacy rights as an Australian player. If you have any questions about Caspero Casino personal data handling at any time, please reach out to us at [email protected] — we're here to help.